Returns & Exchanges
These policies apply to products that are available on the Filterswell website ("Site").
Return Policy
- Filterswell is not obligated to fulfill the terms of any manufacturer or other return policy included in the packaging of any product purchased through the Site. The following standard Filterswell return policy applies:All returned items must be unused and in new, sellable condition.
- You are responsible for all shipping and handling fees on returned items.
- You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
- You will receive a full refund of the purchase price less the shipping fee (if applicable) within approximately 2-5 business days after the returned item is received; your refund will be credited back to the same payment method used to make the original purchase on the Site.
- A Return Merchandise Authorization (RMA) number must be requested by emailing contact@filterswell.com within 30 days of delivery of the ordered item. No returns of any type will be accepted without an RMA number. Please include your order number and full billing name in the email’s subject line. We will reply to your email within approximately 24 business hours with return instructions and the shipping address.
- WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THE SITE AS NON-RETURNABLE.
Exchange Policy
- We offer a quick and easy exchange process. All you need to do is place a new order for the item you would like to receive and return the unwanted item to us for a full refund.
- You will receive free shipping with your new order of the correct items, so please mention the new items you would like to order when you contact us to request an exchange. We will either send you a link to a special checkout page over email or process the order with you over the phone.
- Free shipping for new orders is available to continental U.S. customers only (unfortunately, PO Box addresses, military locations, and U.S. territory addresses will not receive free shipping).
- All exchange items (items that will be returned) must meet the return policy guidelines above.
Order Cancellation Policy
- All orders may be canceled with no additional fee prior to shipping.
- Cancellation requests can be made by leaving message or emailing: contact@filterswell.com
- If your order has been shipped prior to our receipt of your cancellation request, you may be able to return the ordered item if allowed by the Return Policy guidelines listed above.